Careers

About this position

Working directly with the public, you will be the first point of contact for visitors of all ages and abilities to deliver professional, friendly and accurate information. Working extensively with point of sales systems, you’ll be front and center to process sales, respond to a multi-line phone system, and collect visitor feedback.

What you'll do

• Supporting exceptional visitor experiences at every touchpoint of their customer journey from online to on-site.
• Processing admission, equipment rentals, café and gift shop sales.
• Responding to phone, in person and email inquiries.
• Collecting visitor feedback and data.
• Assisting with other departmental duties as required.

What you'll need

Minimum Requirement - A completed High school diploma.

Assets:

• Demonstrated point of sales and computer literacy.
• Experience in cash handling.
• Excellent in-person customer service skills for a wide range of audiences (interacting with toddlers, youth, adults and seniors).
• Strong verbal and written communication skills.
• Knowledge of Alberta fish, wildlife and/or aquatic ecosystems.

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About this position

Are you passionate about working in a dynamic environment that provides interesting challenges with the opportunity to work with Alberta’s stocked trout in a hatchery setting?  Would you like to contribute to the overall enhancement of Alberta’s stocked water bodies?  If so, this may be the opportunity for you!

The Resource Stewardship Division – Alberta Fish Stocking Operation Branch is currently looking to fill a permanent Fisheries Technician role located in Calgary at the Sam Livingston Fish Hatchery. The Fisheries Technician is part of a specialized team that delivers the annual provincial fish-stocking program. The position operates with a controlled degree of independence and is responsible for performing various technical duties required for the effective and efficient delivery of Fish Culture programs and initiatives. Reporting to the Facility Supervisor, the position provides technical assistance in the delivery of egg/fish production, enabling the Ministry to meet its business plan goals and objectives. The position also provides basic knowledge in the culture of fish at the hatchery.

What you'll do

• Implementing incubation and rearing strategies to support fish production.
• Operating and maintaining facility infrastructure, including mechanical water treatment systems.
• Monitoring egg and fish health, ensuring optimal growth conditions.
• Managing egg and fish transport equipment and assisting with facility design improvements.
• Supporting the full fish life cycle—from incubation to rearing—using proven techniques.
• Participating in the standby rotation to respond to after-hours alarms.

What you'll need

Qualifications:

• Technical diploma in Renewable Resource Management or Natural Sciences, and related fish culture experience.
• Class 3 Drivers license with air brake endorsement.
• Certification in defensive driving, first aid with AED training, and confined space entry.

Knowledge Requirements:

• Fish life cycle stages: including fish and egg rearing techniques such as spawning, incubation, fish growth, grading, transportation; fish diseases and related treatments; fish physiology and nutrition.
• Mechanical systems/controls and facility schematics.
• Water treatment concepts and processes.
• Water chemistry and related test equipment.
• Treatment of effluent water and related applications.
• Human Resource policies and related administrative systems; including collective agreements (master and subsidiary Agreements).
• General safety regulations, the OH&S Act, and the application hazard assessments and risk analysis.
• Software and information services relevant to responsibilities (i.e., Microsoft Office Suite and building maintenance software systems).
• Related Ministry and/or provincial government programs and services.

General Skill Sets:

• Interpersonal and facilitation skills to effectively communicate with all levels of the Ministry, Branch, and external clients and stakeholders, including the public.
• Strong Verbal and written communication skills; particularly in terms of preparing reports and delivering presentations.
• Analytical and research skills to compile, summarize and coordinate information.
• Problem solving and decision-making skills.
• Organizational and time management skills to prioritize and develop a personal work plan, and to delegate and manage assignments to junior staff members.
• A continued desire to learn and adapt to a changing environment.

About this position

Working directly with the public, you will lead the delivery of indoor and outdoor environmental education programs to visitors of all ages and abilities. Working within a larger front-line services team, you’ll follow established education plans, policies and procedures to ensure quality and consistency in the delivery of hands-on and engaging programs.

What you'll do

• Deliver professional, engaging and consistently high-quality indoor and outdoor environmental education programs and activities to schools, groups and public of all ages and abilities.
• Manage and maintain product inventory and education resources.
• Respond to phone, in person and email inquiries.
• Collect visitor feedback and data.
• Support with the delivery of outreach events and activities.

This position collaborates with a larger front-line team, following established policies and procedures to ensure quality and consistency in each visitor experience. You will also:

• Analyze and troubleshoot operational issues related to exhibits and displays across the site.
• Support Visitor Services with answering phone, in person and email inquiries.
• Support with equipment rentals. Foster positive relationships with coworkers, visitors and volunteers.
• Engage in ongoing learning and special projects, as directed.

What you'll need

A high school diploma and a minimum of one year of related experience in the delivery of environmental education programs to clients of various ages and abilities is required (examples: interpretation, teaching, guiding).

Assets:

• Experience delivering education programs to a wide range of audiences of all ages and abilities.
• Exceptional, friendly and professional customer service skills.
• Exceptional verbal and written communication skills.
• Experience working in a fast-paced, visitor-focused environment.
• The ability to adapt to changing work environment.
• The ability to identify and address issues as they arise in alignment with established policies and procedures.
• Strong interpersonal skills with experience working collaboratively within a team.
• Strong attention to detail.
• Knowledge of Alberta’s fish, wildlife and biodiversity.

Prior to hire, applicants must obtain:

• Standard First Aid Level C CPR with AED
• A Criminal Record Check with Vulnerable Sector Check
• Ability to work a shifted schedule including weekends and the occasional evening shift

Costs of First Aid training and Criminal Record Check will be the responsibility of the final candidates.